This data section presents the latest available performance figures on sustainable issues that are material to Telenor Group.

Analytical Tool 

A deep dive into our sustainability performance figures is available by downloading the Telenor Group Sustainability Performance Analytical tool 2019 (Microsoft Excel) where figures are separated per Business Unit and covers 2012 – 2019.

Climate Change 

2014 2015 2016 2017 2018 2019
Total CO2 Emissions (million tonnes) 1.069 1.134 1.347 1.065 1.128 1.08
Direct CO2 Emissions (Scope 1) (million tonnes) 0.265 0.309 0.378 0.225 0.219 0.209
Indirect CO2 Emissions (Scope 2) (million tonnes) 0.782 0.798 0.938 0.819 0.892 0.852
Other Indirect CO2 Emissions (Scope 3) (million tonnes) 0.023 0.026 0.030 0.021 0.017 0.018
Carbon Efficiency –CO2 Emissions/Revenues –  (million tonnes CO2/ billions of USD) 0.046 0.050 0.066 0.069 0.083 0.083
Energy Efficiency – Energy Use/Revenue  (MWh/billion USD) 155 165 209 209 242 257
Total energy use (GWh) 2 508 2 506 3 128 2 955 3 288 3 340
Sustainability criteria used in procurement processes (%) 60 30 71 61 82 72

CO2 emissions from consumption of grid electricy is based on methodology from International Energy Agency (IEA) for estimating country-specific indicators for CO2 emissions related to electricity production. All figures from 2017 without India and from 2018 also without CEE operations

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Environment 

2014 2015 2016 2017 2018 2019
Customer mobile phones and batteries collected for recycling or reuse (thousand units) 183 1108 299 168 315 227
Water use (thousand cubic meter) 501 615 670 497 474 464
Municipal waste generation (tonnes) 3 401 3 365 2 852 2 960 2 560 2 650
Municipal waste recycled (%) 34 28 34 40 49 55
Electronic waste generated (tonnes) [1] 10 200 5 200 7 000 4 000 4 100 3 800
Electronic waste recycled/reused  (%) 93 99 99 97 86 99

[1] Reason for the yearly variation on this KPI is the network-swaps in different Business Units.
All figures from 2017 without India and from 2018 also without CEE operations

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Supply Chain Sustainability 

 2014 2015 2016 2017 2018 2019
No of suppliers covered by an agreement on responsible business conduct in % of total suppliers (%) [1] 99 100 97 100 100 100
Sustainability inspections and audits 5 292 7 924 8 518 4 933 3 515 3 616
Fatalities in the supply chain (when working for Telenor)[2] 4 18 13 7 4 5

[1] Average total number of applicable suppliers is approximately 9,250

[2] Before 2015, reported fatalities includes only first tier suppliers. From 2015, lower tier suppliers are included.

All figures from 2017 without India, except 1 fatality included in the fatalities number

All figures from 2017 without India and from 2018 also without CEE operations

Read more about Telenor’s activities to improve sustainability standards

Occupational Health, Safety & Security 

2014 2015 2016 2017 2018 2019
Fatalities – employees [1] 1 0 3 0 0 0
Lost Time Injury Frequency (LTIF) [2] 0.36 0.19 0.34 0.23 0.22 0.17
Sickness Absence Rate (full year average) [3] 1.5 1.45 1.61 1.84 1.82 1.85
Employees and in-house contractors completed Health Safety Security & Environment awareness and training 25 000 21 000 31 000 21 530 13 412 13 412

[1] Traffic accident

[2] The Lost-Time Injury Frequency (LTIF) is defined as the number of lost-time injuries per million worked hours.

[3] The Sickness Absence Rate measures absence from work due to health issues (other than injuries) for Telenor employees as a percentage of possible working time.

All figures from 2017 without India and from 2018 also without CEE operations

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People & Organisation 

2014 2015 2016 2017 2018 2019
Total number of employees 35 000 38 000 37 000 31 000 21 000 19 500
Women in total workforce 36% 36% 33% 36% 37% 37%
Women in management positions [1] 21% 22% 23% 26% 28% 30%
Women in Telenor Group Board of Directors 36% 45% 45% 42% 40% 40%

[1] Represents Level 1 & 2 executives

All figures from 2017 without India and from 2018 also without CEE operations