Health, Safety and Security in Telenor Group

Telenor’s commitment to raising standards for our employees and across our supply chains means putting health, safety, and security at the top of our agenda. That is why we have developed a systematic approach to the way we manage Health, Safety, and People Security (HS&S) both internally and externally.

Overall Ambitions

The safety and wellbeing of Telenor employees is our priority.

We focus on identifying, eliminating or managing work-related hazards and risks. We have an ambition to be among the leaders in our industry within this area. These are the core elements of our approach:

  1. Building and sustaining a health and safety culture
  2. Demonstrating excellent working conditions and care for the wellbeing of our employees
  3. Requiring business conduct from suppliers who are compliant with agreed standards
  4. Promoting HS&S in all local markets to build competitive edge

Systematic approach to Health and Safety

Telenor has one common approach to the way we work with HS&S internally and towards suppliers. We work systematically to ensure improved performance within this area.

Telenor has established a comprehensive internal reporting system in order to monitor our HS&S performance and progress, as well as to facilitate benchmarking towards our peers.
These are the key goals in our efforts to support good and healthy working conditions for all under the relevant international standard:

  1. No serious injuries
  2. No serious pollution of the environment
  3. No breach of Human Rights
  4. No fatal accidents

These goals are monitored on a quarterly basis and are regularly reported to management.

Telenor has established a comprehensive internal reporting system in order to monitor our HS&S performance and progress, as well as to facilitate benchmarking against our peers.
These are the key goals in our efforts to support good and healthy working conditions for all under the relevant international standard:

Health, Safety & Security Status and Ambition

In 2020, a total of six fatal incidents occurred in Telenor’s supply chain and among third party contractors in Pakistan, Myanmar and Bangladesh. The majority of these were related to road transportation and work at height.

Telenor have experienced an increased number of fatalities and serious incidents related to network operations and sales distribution in our Asian BUs. In Asia, road transportation and work at height remains a challenge, and is Telenor’s highest HS&S risk. In 2020, awareness drives and initiatives have been implemented where specific risks have been identified.

In 2020, the Sickness Absence Rate (SAR) for Telenor Group decreased slightly to 1.57, comparted to 1.85 in 2019. The SAR continues to be lower in the Asian countries and higher in the Scandinavian countries. Variations in reported data based on different local and national procedures and regulations related to sickness reporting is acknowledged. Telenor will continue to work with its partners and vendors to monitor and implement health and safety measures and provide them with proactive support in HS&S matters.